System Support

What is system support?

Support can also mean the personal assistance vendors provide to technicians and end users concerning hardware, operating systems, and programs. The term is frequently associated with the telephone help lines provided by most vendors. In this sense, the quality of support can be graded in degrees, ranging from atrocious to outstanding. The best customer or technical support consists of real-time conversations between end users and knowledgeable representatives for the vendor, and the availability of such representatives without long hold times. Such support is sometimes free, but often it is expensive, metered by the minute. In some cases, e-mail exchanges can suffice instead of telephone conversations, provided both the customer and the vendor representative know how to write what they mean in a clear, accurate, and concise manner.